Exploring Generative AI in Hospitality – ChatGPT


About This Course

With this course, you will gain a comprehensive understanding of ChatGPT, artificial intelligence (AI), and natural language processing (NLP) concepts while also developing practical skills through hands-on projects and create opportunities for personal and professional growth.



Course duration: 7 hours


Session: 1 Full Day, 9am – 5pm

Who Should Attend

Managers, Executives, and support staff involved in hospitality operations, Marketing and Customer Experience Professionals and Guest Relations staff involved in guest interactions, IT and Technology Specialists focuses on implementing AI solutions, Hospitality Entrepreneurs and Start-up Founders, Ethics and Compliance Officers ensuring ethical and regulatory compliance.

Course Outline

The course covers the following contents:

  • Discover what is generative AI and the AIML concepts behind the technology
  • Apply common use cases of generative AI technologies
  • Illustrate the value brought by generative AL use cases and implementations
  • Relate the implications of a new era of risks brought by generative AI
  • Demonstrate some practical steps that can be adopted to manage risks

Course Structure

  • Methodology

    Theory, show & tell, discussion, case study demonstration and hands-on practice

  • Assessment

    Project-based assessment will be conducted at the end of the course

  • Certificate

    Upon successful course completion, you will be awarded a SHATEC Certificate of Completion.

Course Fees

Full Course Fee incl. 9% GST S$ 419.65

5Absentee Payroll

Not applicable

View Payment Terms

* In accordance with the Budget 2022 announcement, the GST rate will be increased from:

(i) 7% to 8% with effect from 1 Jan 2023; and

(ii) 8% to 9% with effect from 1 Jan 2024.

9% GST will apply to full payments received by SHATEC from 1 January 2024 onwards. Full payments received by SHATEC before 1 January 2024 will have no adjustment to the 8% GST. Please refer to https://www.iras.gov.sg/ for more information on the GST rate change.

Payment Mode

The following payment modes are available:

  • Bank Transfer
  • PayNow
  • Credit Card
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