About This Course

Enhance your ability to engage guests with our Customer Orientation course. Learn strategies to understand and meet guest needs, improve satisfaction, and build lasting relationships for a more successful and guest-centric experience.

Course duration: 12 hours

Session: 1.5 Days (Day 1: 9am – 6pm | Day 2: 9am – 1pm)

Who Should Attend

• Adult learners who are preparing for career transition, job change, job role change or re-entry to the workforce.
• Junior executive staff who would like to upgrade/refresh their existing knowledge and skills in this area
• Supervisory staff from various industries, who needs to acquire the relevant knowledge and skills in this area to quickly fill up the performance gap and/or provide support to their respective organisations in the relevant areas;
• Managerial level in the industry, supporting their respective organisations in managing change and ensuring resilience.

Course Outline

• Introduction: Communication with Customer in Today’s Dynamic Workplace
• Customer Needs Analysis
• Customer Behavioural Patterns
• Customer Experience Metrics
• Customer Feedback Management System
• Analyse and Evaluate Customer Needs
• Responding to Customers
• Suggest Potential Methods to Improve Customer Experience
• Customer Feedback System Framework
• Strategies to Customer Relationship Management
• Customer Royalty Programme