Restaurant Service Skills
TGS-2022015341 FSS-FBS-2024-1.1
About This Course
The development of a well-rounded approach on the food and beverage sector involves being trained in front-line customer service. A better understanding of guest’s expectation is key to delivering exceptional service standard.
This course aims to equip you with the skills and knowledge to manage order from customers and serve meals according to service standard operating procedures of the organisation while incorporating the cohesive group dynamics and customer contact.
Course duration: 42 hours
Session: 6 Full Days; Day 1 – 6: 9am – 5pm
Who Should Attend
New entrants to the F&B industry, existing F&B service and kitchen staff, and/or F&B supervisors
What You’ll Learn
By the end of this course, you will be able to manage order from customers and serve meals according to service standard operating procedures of the organisation.
Course Outline
The course covers the following contents:
- Display positive attitude and good posture when interacting with guests
- Welcome and seat guests
- Recommend menu items and take food and beverage orders from guests in accordance with guest’s dietary requirements and preferences
- Set cutlery, crockery and glassware based on guest’s orders
- Serve food and beverages
- Monitor guests’ needs during meals
- Handle guest’s feedback and/or complaints
- Present bills to guest and assist with their departure in accordance with organisational procedures
Course Structure
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Methodology
Theory, case study, role play, demonstration and hands-on practice
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Assessment
You must attain a minimum of 75% attendance in order to be eligible for the assessment.
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Certificate
Upon successful completion of the course, you will receive a WSQ Statement of Attainment (SOA) in ‘Food and Beverage Service-2’ issued by SkillsFuture Singapore.
Course Fees
| Full Course Fee incl. 9% GST | S$ 988.85 | |||
| Nett Course Fee Payable after SSG Grant, incl. GST (Singaporeans/PRs/Long Term Visit Pass Plus Holders ≥ 21 years old) |
S$ 296.65 | |||
| Nett Course Fee Payable after MES Grant, incl. GST (Singaporeans ≥40 years old) |
S$ 115.21 | |||
| Nett Course Fee Payable for SMEs, incl. GST | S$ 115.21 | |||
| Absentee Payroll | Absentee Payroll rate at S$ 4.50 per hour, capped at S$ 100,000 per enterprise per calendar year | |||
Important Notice
- Please click here for the Terms & Conditions, Payment, Refunds, and other important guidelines.
- SHATEC Institutes Pte Ltd (UEN: 198301550C) is an appointed CET Centre by SkillsFuture Singapore (SSG) for courses eligible for SkillsFuture Credits (SFC) and SSG funding. The funding support for the Restaurant Service Skills (TGS-2022015341) is available from 01 Apr 2023 to 31 Mar 2025. Find more information here.
- This course is also supported under the Union Training Assistance Programme (UTAP) from 01 Apr 2023 to 31 Mar 2025, with UTAP course reference number C11900207. NTUC members enjoy 50% unfunded* course fee support for up to $250 each year when they sign up for courses supported under UTAP. NTUC members aged 40 and above will receive increased funding support from $250 to $500. Find more information here.
*Unfunded course fee refers to the balance course fee payable after applicable government subsidy.