About This Course

This 12-hour course introduces learners to diversity and inclusivity and its importance at the workplace. It explores the importance of creating an inclusive environment and addresses the impact of differing values, beliefs, behaviours, group dynamics, and unconscious biases. They will have the knowledge and skills to foster a more diverse and inclusive workplace.
Course duration: 12 hours

Session: 1.5 Days; Day 1: 9am – 6pm, Day 2: 9am – 1pm

Who Should Attend

This course is targeted for hospitality entrants.

What You’ll Learn

At the end of the course, you will be able to:

• Recognise workplace diversity and inclusion challenges and ways to overcome them
• Promote organisational culture and values that support diversity and inclusion at workplace
• Adapt cultural intelligence and appropriate communication styles to manage workplace diversity to build inclusivity
• Recognise group dynamics and diversity in teams and adapt communication techniques to encourage mutual respect, understanding and teamwork
• Review own behaviour and work process to suggest strategies and improvements that reduces unconscious bias

Course Outline

The course covers the following content:

• Introduction to Building Inclusivity
• The Importance of Workplace Diversity and Inclusion
• Differing Values, Beliefs, and Behaviours at Workplace
• Group Dynamics
• The Influence of Unconscious Biases