Excellence in Hospitality: Showing the WARMTH in Service!
About This Course
This basic course will provide you with the knowledge and skills to show true hospitality to your customers by showing WARMTH in your customer interaction – Being Welcoming, Authentic, Respectful, Mindful, Trustworthy and Helpful.
Course duration: 8 hours
Session: 9am – 6pm
Who Should Attend
This course is targeted at customer-facing employees such as customer service officers, guest relations officers, receptionists, etc.
What You’ll Learn
- Project a professional image
- Describe qualities and characteristics of a service professional
- Understand the importance of go-the-extra-mile for service to oneself and the organization
- Apply methods to exceed customer expectations and effective communication
- Apply methods to escalate areas of improvement and service challenges through proper escalation channels
- Apply methods to project a professional image and persona
Course Outline
The course covers the following contents:
- First Impression: Your Image Matters
- Being the Gracious Host
- Apply WARMTH in Customer Interaction
Course Structure
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Methodology
Lecture, discussions, and role play
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Assessment
Not Applicable
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Certificate
Upon successful completion of the course, participants will receive a Certificate of Achievement issued by SHATEC.
Course Fees
| Full Course Fee incl. 9% GST | S$ 381.50 |
View Payment Terms
* In accordance with the Budget 2022 announcement, the GST rate will be increased from:
(i) 7% to 8% with effect from 1 Jan 2023; and
(ii) 8% to 9% with effect from 1 Jan 2024.
9% GST will apply to full payments received by SHATEC from 1 January 2024 onwards.
Full payments received by SHATEC before 1 January 2024 will have no adjustment to the 8% GST.
Please refer to https://www.iras.gov.sg/ for more information on the GST rate change.
Payment Mode
The following payment modes are available:
Bank Transfer
PayNow
Credit Card
Internet Banking