Communication Skills for the Effective Team Leader
TGS-2024047018 CCS-CMC-I002-1
About This Course
Developing strong communication skills is crucial for any effective team leader. This course will empower you to enhance your ability to convey ideas, motivate team members, and resolve conflicts, ultimately driving your team towards greater success.
Course duration: 12 hours
Session: 1.5 Day (Day 1: 9am – 6pm | Day 2: 9am – 1pm)
Who Should Attend
- Adults learners who are preparing for career transition, job change, job role change or re-entry to the workforce.
- Junior executive staff who would like to upgrade/refresh their existing knowledge and skills in this area
- Supervisory staff from various industries, who needs to acquire the relevant knowledge and skills in this area to quickly fill up the performance gap and/or provide support to their respective organisations in the relevant areas;
- Managerial level in the industry, supporting their respective organisations in managing change and ensuring resilience.
Course Outline
- Introduction: Communication in Today’s Dynamic Workplace
- Types of Communication
- Process of Communication
- Various types of stakeholders
- Communication objectives, styles verbal and non-verbal signals to adapt communication approaches and channels
- Process of Effective Communication
- Organisational and Professional Standards to communication
- Communication Gaps
- Structured Flow and Format to Present Your Information
- Case Study/Role-play
- Written Project Discussion
Course Structure
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Methodology
Theory, show & tell, discussion, case study demonstration and hands-on practice
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Assessment
Project-based assessment will be conducted at the end of the course
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Certificate
Upon successful course completion, you will be awarded a SHATEC Certificate of Completion.
Course Fees
| Full Course Fee incl. 9% GST | S$ 235.44 | ||
| 1,2,4,6 Nett Course Fee Payable after SSG Grant, incl. GST (Singaporeans/PRs/Long Term Visit Pass Plus Holders ≥ 21 years old) |
S$ 127.44 | ||
| 3, 6 Nett Course Fee Payable after MES Grant, incl. GST (Singaporeans ≥40 years old) |
S$ 84.24 | ||
| 6, 7Nett Course Fee Payable for SMEs, incl. GST | S$ 84.24 | ||
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5Absentee Payroll |
Absentee Payroll rate at S$4.50 per hour, capped at S$100,000 per enterprise per calendar year |
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View Payment Terms
* In accordance with the Budget 2022 announcement, the GST rate will be increased from:
(i) 7% to 8% with effect from 1 Jan 2023; and
(ii) 8% to 9% with effect from 1 Jan 2024.
9% GST will apply to full payments received by SHATEC from 1 January 2024 onwards.
Full payments received by SHATEC before 1 January 2024 will have no adjustment to the 8% GST.
Please refer to https://www.iras.gov.sg/ for more information on the GST rate change.
1 Singaporeans and Singapore PRs, aged 21 and above, will be eligible for up to 70% SSG funding. Funding is subjected to SSG’s prevailing corporate policies and final approval.
2 Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.
3 The SkillsFuture MES is for Singaporeans aged 40 years old and above.
4 Training support will be extended to Long Term Visit Pass Plus (LTVP+) Holders with effect from 1 October 2021. The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens (SCs) with (i) at least one SC child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the SC sponsor is able to support the family. LTVP+ holders will be identified with their green visit pass cards, with the word ‘PLUS’ on the back of the card.
5 SME companies are required to log-in to Enterprise Portal for Jobs and Skills to update their SME status if they have not done so. All companies will be notified to log in to the portal to declare monthly salary and hours worked per week in order to receive Absentee Payroll.
6 Companies and individuals are liable for the full course fee in the event that the SSG funding and subsidy are not approved.
7 Class commencement is subjected to minimum class size met. Public holidays are excluded, where applicable
8 Eligible companies can offset the additional out-of-pocket expenses with the SkillsFuture Enterprise Credit (SFEC). Please refer to https://www.enterprisejobskills.gov.sg/content/upgrade-skills/sfec.html for more information.
Payment Mode
The following payment modes are available:
- Bank Transfer
- PayNow
- Credit Card
- Internet Banking
SHATEC Institutes Pte Ltd (UEN: 198301550C) is an appointed CET Centre by SkillsFuture Singapore (SSG) for courses supported by SkillsFuture Credits (SFC) / funded by SSG. The funding support period for WSET Level 1 Award in Wines (TGS-2020000197) is 22 Jul 2019 to 31 July 2024.