Service Mastery: Elevating Guest Satisfaction

About This Course

This 16-hour course equips the individual to competently acquire the knowledge and skills required to provide restaurant service to customers, focusing on customer contact skills and upselling techniques.


Course duration: 16 hours


Session: 2 Full Days; 9am – 6pm

Who Should Attend

This course is targeted at Food and Beverage practitioners.

What You’ll Learn

At the end of the course, you will be able to:

  • Display positive attitude and good posture
  • Welcome and seat guests
  • Apply sales techniques to sell food and beverage products
  • Take food and beverage orders according to guests’ dietary requirements and preferences
  • Monitor guests’ needs throughout the meal
  • Handle guest feedback and/or complaints
  • Present bills
  • Assist guest with departure

Course Outline

The course covers the following contents:

  • Professional Image – Attitude, Poise and Posture
  • Initiating the Service
  • Sales Techniques
  • Taking Food and Beverage Orders
  • Performing Table Maintenance and Service Checks
  • Handling Customer’s Feedback and/or Complaints
  • Presenting Bills and Bidding Farewell

Course Structure

  • Methodology

    Lecture, discussions, demonstrations and role play

  • Assessment

    Not Applicable

  • Certificate

    Upon successful completion of the course, participants will receive a Certificate of Achievement issued by SHATEC.

Course Fees

Full Course Fee incl. 9% GST S$ 545.00
1,2,4,6 Nett Course Fee Payable after SSG Grant, incl. GST
(Singaporeans/PRs/Long Term Visit Pass Plus Holders ≥ 21 years old)
Not applicable
3, 6 Nett Course Fee Payable after MES Grant, incl. GST
(Singaporeans ≥40 years old)
Not applicable
6, 7Nett Course Fee Payable for SMEs, incl. GST Not applicable

5Absentee Payroll

Not applicable

View Payment Terms

* In accordance with the Budget 2022 announcement, the GST rate will be increased from:

(i) 7% to 8% with effect from 1 Jan 2023; and

(ii) 8% to 9% with effect from 1 Jan 2024.

9% GST will apply to full payments received by SHATEC from 1 January 2024 onwards.
Full payments received by SHATEC before 1 January 2024 will have no adjustment to the 8% GST.
Please refer to for more information on the GST rate change.

Payment Mode

The following payment modes are available:

Bank Transfer
Credit Card
Internet Banking

* indicates required