Service Mastery: Elevating Guest Satisfaction
About This Course
This 16-hour course equips the individual to competently acquire the knowledge and skills required to provide restaurant service to customers, focusing on customer contact skills and upselling techniques.
Course duration: 16 hours
Session: 2 Full Days; 9am – 6pm
Who Should Attend
This course is targeted at Food and Beverage practitioners.
What You’ll Learn
At the end of the course, you will be able to:
- Display positive attitude and good posture
- Welcome and seat guests
- Apply sales techniques to sell food and beverage products
- Take food and beverage orders according to guests’ dietary requirements and preferences
- Monitor guests’ needs throughout the meal
- Handle guest feedback and/or complaints
- Present bills
- Assist guest with departure
Course Outline
The course covers the following contents:
- Professional Image – Attitude, Poise and Posture
- Initiating the Service
- Sales Techniques
- Taking Food and Beverage Orders
- Performing Table Maintenance and Service Checks
- Handling Customer’s Feedback and/or Complaints
- Presenting Bills and Bidding Farewell
Course Structure
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Methodology
Lecture, discussions, demonstrations and role play
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Assessment
Not Applicable
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Certificate
Upon successful completion of the course, participants will receive a Certificate of Achievement issued by SHATEC.
Course Fees
| Full Course Fee incl. 9% GST | S$ 545.00 |
View Payment Terms
* In accordance with the Budget 2022 announcement, the GST rate will be increased from:
(i) 7% to 8% with effect from 1 Jan 2023; and
(ii) 8% to 9% with effect from 1 Jan 2024.
9% GST will apply to full payments received by SHATEC from 1 January 2024 onwards.
Full payments received by SHATEC before 1 January 2024 will have no adjustment to the 8% GST.
Please refer to https://www.iras.gov.sg/ for more information on the GST rate change.
Payment Mode
The following payment modes are available:
Bank Transfer
PayNow
Credit Card
Internet Banking