Restaurant Service Skills

TGS-2022015341 FSS-FBS-2024-1.1

About This Course

The development of a well-rounded approach on the food and beverage sector involves being trained in front-line customer service. A better understanding of guest’s expectation is key to delivering exceptional service standard.

 

This course aims to equip you with the skills and knowledge to manage order from customers and serve meals according to service standard operating procedures of the organisation while incorporating the cohesive group dynamics and customer contact.

 

Course duration: 42 hours

 

Session: 6 Full Days; Day 1 – 6: 9am – 5pm

Who Should Attend

New entrants to the F&B industry, existing F&B service and kitchen staff, and/or F&B supervisors

What You’ll Learn

By the end of this course, you will be able to manage order from customers and serve meals according to service standard operating procedures of the organisation.

Course Outline

The course covers the following contents:

  • Display positive attitude and good posture when interacting with guests
  • Welcome and seat guests
  • Recommend menu items and take food and beverage orders from guests in accordance with guest’s dietary requirements and preferences
  • Set cutlery, crockery and glassware based on guest’s orders
  • Serve food and beverages
  • Monitor guests’ needs during meals
  • Handle guest’s feedback and/or complaints
  • Present bills to guest and assist with their departure in accordance with organisational procedures

Course Structure

  • Methodology

    Theory, case study, role play, demonstration and hands-on practice

  • Assessment

    You must attain a minimum of 75% attendance in order to be eligible for the assessment.

  • Certificate

    Upon successful completion of the course, you will receive a WSQ Statement of Attainment (SOA) in ‘Food and Beverage Service-2’ issued by SkillsFuture Singapore.

Course Fees

Full Course Fee incl. 9% GST S$ 988.85
1,2,4,6 Nett Course Fee Payable after SSG Grant, incl. GST
(Singaporeans/PRs/Long Term Visit Pass Plus Holders ≥ 21 years old)
S$ 296.65
3, 6 Nett Course Fee Payable after MES Grant, incl. GST
(Singaporeans ≥40 years old)
S$ 115.21
6, 7Nett Course Fee Payable for SMEs, incl. GST S$ 115.21

5Absentee Payroll

Absentee Payroll rate at S$ 4.50 per hour, capped at S$ 100,000 per enterprise per calendar year

View Payment Terms

* In accordance with the Budget 2022 announcement, the GST rate will be increased from:

(i) 7% to 8% with effect from 1 Jan 2023; and

(ii) 8% to 9% with effect from 1 Jan 2024.

9% GST will apply to full payments received by SHATEC from 1 January 2024 onwards.
Full payments received by SHATEC before 1 January 2024 will have no adjustment to the 8% GST.
Please refer to https://www.iras.gov.sg/ for more information on the GST rate change.

1 Singaporeans and Singapore PRs, aged 21 and above, will be eligible for up to 70% SSG funding. Funding is subjected to SSG’s prevailing corporate policies and final approval.

2 Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.

3 The SkillsFuture MES is for Singaporeans aged 40 years old and above.

4 Training support will be extended to Long Term Visit Pass Plus (LTVP+) Holders with effect from 1 October 2021. The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens (SCs) with (i) at least one SC child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the SC sponsor is able to support the family. LTVP+ holders will be identified with their green visit pass cards, with the word ‘PLUS’ on the back of the card.

5 SME companies are required to log-in to Enterprise Portal for Jobs and Skills to update their SME status if they have not done so. All companies will be notified to log in to the portal to declare monthly salary and hours worked per week in order to receive Absentee Payroll.

6 Companies and individuals are liable for the full course fee in the event that the SSG funding and subsidy are not approved.

7 Class commencement is subjected to minimum class size met. Public holidays are excluded, where applicable

8 Eligible companies can offset the additional out-of-pocket expenses with the SkillsFuture Enterprise Credit (SFEC). Please refer to https://www.enterprisejobskills.gov.sg/content/upgrade-skills/sfec.html for more information.

Payment Mode

The following payment modes are available:

  • Bank Transfer
  • PayNow
  • Credit Card
  • Internet Banking

SHATEC Institutes Pte Ltd (UEN: 198301550C) is an appointed CET Centre by SkillsFuture Singapore (SSG) for courses supported by SkillsFuture Credits (SFC) / funded by SSG. The funding support period for Restaurant Service Skills for Chefs (TGS-2022015341) is 29 Aug 2022 to 31 May 2025.

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