Excellence in Hospitality: Showing the WARMTH in Service!

About This Course

This basic course will provide you with the knowledge and skills to show true hospitality to your customers by showing WARMTH in your customer interaction – Being Welcoming, Authentic, Respectful, Mindful, Trustworthy and Helpful.


Course duration: 3 hours


Session: 9am – 12pm

Who Should Attend

This course is targeted at customer-facing employees such as customer service officers, guest relations officers, receptionists, etc.

What You’ll Learn

At the end of the course, you will be able to:

  • Project a professional image
  • Use service language to interact with customers/clients
  • Greet and welcome customers/clients according to organisation procedures
  • Escort and/or show customers/clients around the premises safely and professionally
  • Apply WARMTH in customer/client interaction

Course Outline

The course covers the following contents:

  • First Impression: Your Image Matters
  • Being the Gracious Host
  • Apply WARMTH in Customer Interaction

Course Structure

  • Methodology

    Lecture, discussions, and role play

  • Assessment

    Not Applicable

  • Certificate

    Upon successful completion of the course, participants will receive a Certificate of Achievement issued by SHATEC.

Course Fees

Full Course Fee incl. 9% GST S$ 381.50
1,2,4,6 Nett Course Fee Payable after SSG Grant, incl. GST
(Singaporeans/PRs/Long Term Visit Pass Plus Holders ≥ 21 years old)
Not applicable
3, 6 Nett Course Fee Payable after MES Grant, incl. GST
(Singaporeans ≥40 years old)
Not applicable
6, 7Nett Course Fee Payable for SMEs, incl. GST Not applicable

5Absentee Payroll

Not applicable

View Payment Terms

* In accordance with the Budget 2022 announcement, the GST rate will be increased from:

(i) 7% to 8% with effect from 1 Jan 2023; and

(ii) 8% to 9% with effect from 1 Jan 2024.

9% GST will apply to full payments received by SHATEC from 1 January 2024 onwards.
Full payments received by SHATEC before 1 January 2024 will have no adjustment to the 8% GST.
Please refer to https://www.iras.gov.sg/ for more information on the GST rate change.

Payment Mode

The following payment modes are available:

Bank Transfer
Credit Card
Internet Banking

* indicates required