About This Course

Developing strong communication skills is crucial for any effective team leader. This course will empower you to enhance your ability to convey ideas, motivate team members, and resolve conflicts, ultimately driving your team towards greater success.

Course duration: 12 hours

Session: 1.5 Day (Day 1: 9am – 6pm | Day 2: 9am – 1pm)

Who Should Attend

• Adults learners who are preparing for career transition, job change, job role change or re-entry to the workforce.
• Junior executive staff who would like to upgrade/refresh their existing knowledge and skills in this area
• Supervisory staff from various industries, who needs to acquire the relevant knowledge and skills in this area to quickly fill up the performance gap and/or provide support to their respective organisations in the relevant areas;
• Managerial level in the industry, supporting their respective organisations in managing change and ensuring resilience.

Course Outline

• Introduction: Communication in Today’s Dynamic Workplace
• Types of Communication
• Process of Communication
• Various types of stakeholders
• Communication objectives, styles verbal and non-verbal signals to adapt communication approaches and channels
• Process of Effective Communication
• Organisational and Professional Standards to communication
• Communication Gaps
• Structured Flow and Format to Present Your Information
• Case Study/Role-play
• Written Project Discussion