Coaching for Workplace Success


About This Course

By signing up for a coaching for workplace success course can be a game-changer for your career. It offers personalized guidance to enhance your skills, boost productivity, build confidence, and pave the way for career advancement. With expert coaching, you’ll gain valuable insights, networking opportunities, and strategies to excel in your professional journey.


Course duration: 16 hours


Session: 2 Days: 9am – 6pm

Who Should Attend

Supervisors and managers within the hospitality, food services sector, and/or those who lead a service team.

Course Outline

The course covers the following content:

  • Define the characteristics of an effective coach
  • Explore the various roles a coach plays in the workplace
  • Create a coaching plan to address service performance issues
  • Explore various methods to identify areas of improvement
  • Apply effective coaching techniques
  • Identify common barriers to effective coaching and learning
  • Handle specific barriers in coaching
  • Apply methods to provide feedback in challenging situations
  • Obtain and provide feedback for improvement

Course Structure

  • Methodology

    Theory, show & tell, demonstration and hands-on practice

  • Assessment

    Written and case study

  • Certificate

    Upon successful completion of the course, you will receive a WSQ Statement of Attainment (SOA) in “Service Coaching-3″ issued by SkillsFuture Singapore (SSG)

Course Fees

Full Course Fee incl. 9% GST S$ 686.70
1,2,5,7 Nett Course Fee Payable after SSG Grant, incl. GST (Singaporeans/PRs/Long Term Visit Pass Plus Holders ≥ 21 years old) S$ 371.70
3, 7 Nett Course Fee Payable after MES Grant, incl. GST (Singaporeans ≥40 years old) S$ 245.70
6, 7 Nett Course Fee Payable for SMEs, incl. GST S$ 245.70

5Absentee Payroll

Not applicable

View Payment Terms

* In accordance with the Budget 2022 announcement, the GST rate will be increased from:

(i) 7% to 8% with effect from 1 Jan 2023; and

(ii) 8% to 9% with effect from 1 Jan 2024.

9% GST will apply to full payments received by SHATEC from 1 January 2024 onwards. Full payments received by SHATEC before 1 January 2024 will have no adjustment to the 8% GST. Please refer to for more information on the GST rate change.

1 Singaporeans and Singapore PRs, aged 21 and above, will be eligible for up to 70% SSG funding. Funding is subjected to SSG’s prevailing corporate policies and final approval.

2 Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the SkillsFuture Credit course directory.

3 The SkillsFuture MES is for Singaporeans aged 40 years old and above.

4 Training support will be extended to Long Term Visit Pass Plus (LTVP+) Holders with effect from 1 October 2021. The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens (SCs) with (i) at least one SC child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the SC sponsor is able to support the family. LTVP+ holders will be identified with their green visit pass cards, with the word ‘PLUS’ on the back of the card.

5 SME companies are required to log-in to Enterprise Portal for Jobs and Skills to update their SME status if they have not done so. All companies will be notified to log in to the portal to declare monthly salary and hours worked per week in order to receive Absentee Payroll.

6 Companies and individuals are liable for the full course fee in the event that the SSG funding and subsidy are not approved.

7 Class commencement is subjected to minimum class size met. Public holidays are excluded, where applicable

8 Eligible companies can offset the additional out-of-pocket expenses with the SkillsFuture Enterprise Credit (SFEC). Please refer to for more information.

Payment Mode

The following payment modes are available:

  • Bank Transfer
  • PayNow
  • Credit Card
  • Internet Banking
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