Restaurant Service Skills

The development of a well-rounded approach on the food and beverage sector involves being trained in front-line customer service. A better understanding of guest’s expectation is key to delivering exceptional service standard.   This course aims to equip you with the skills and knowledge to manage order from customers and serve meals according to service… Continue reading Restaurant Service Skills

Service Mastery: Elevating Guest Satisfaction

This 16-hour course equips the individual to competently acquire the knowledge and skills required to provide restaurant service to customers, focusing on customer contact skills and upselling techniques.   Course duration: 16 hours   Session: 2 Full Days; 9am – 6pm

Excellence in Hospitality: Showing the WARMTH in Service!

This basic course will provide you with the knowledge and skills to show true hospitality to your customers by showing WARMTH in your customer interaction – Being Welcoming, Authentic, Respectful, Mindful, Trustworthy and Helpful.   Course duration: 3 hours   Session: 9am – 12pm

Handle & Respond to Guests’ Feedback and Complaints

This 8-hour course equips the individual to competently acquire the knowledge and skills required to respond to customer feedback by using verbal and written approaches to address the types of feedback and/or complaints received.   Course duration: 8 hours   Session: 1 Full Day; 9am – 6pm

Curating Customer Experiences

The hospitality industry thrives on customer service. A better understanding of customers’ needs is key to effective communication and improving customers’ satisfaction level.   This course provides you with the skills and knowledge to curate a positive customer experience.   Course duration: 32 hours   Session: 4 Full Days; 9am – 6pm

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